Frequently Asked Questions

Big Daddy Brothers - Store Information and FAQs

Contact Information:

  • Address:
    16/1, Badrinath Chibber Marg, Arya Nagar, Dehradun, Uttarakhand 248001
    (Near Joshi Hostel)

  • Office Phone:
    91-8755867107 (Phone / WhatsApp)
    11 AM – 7 PM, Mon-Sat

  • Escalation:
    9760072059

  • Complaints:
    7498690267

  • Email:
    Bigdaddybrothers@gmail.com

Note Regarding Payments and Bank Details:

Please be advised that payment and bank details will exclusively be shared from the phone numbers provided above. Should anyone claiming to be a representative of our store and requests payment under our name- exercise caution, as they may be fraudulent. To prevent any potential scams, kindly verify any payment requests by contacting us through the provided phone numbers before proceeding with any transactions.

Crucial Payment Note:

Our bank account information is subject to occasional updates, and there may be instances where we require direct transfers to vendors. Therefore, when placing an order, please ensure to verify the provided bank details or QR codes. It is imperative to double-check, as QR codes from previous orders may no longer be accurate. We strongly recommend confirming details before initiating any payment, as recovering funds sent to an incorrect account number can be exceedingly challenging. Your attention to this matter is greatly appreciated.

For further inquiries or assistance, please feel free to contact us using the information provided above.

FAQs

  1. Where is your office located?

    • We are located in Dehradun at: 16/1, Badrinath Chibber Marg, Arya Nagar, Dehradun, Uttarakhand 248001.

  2. What payment options do you accept?

    • We accept cash, UPI, Google Pay, and Bank Transfer.

  3. Do you offer COD or pay later options?

    • No, we do not currently offer COD or pay later options.

  4. Is there a minimum order quantity requirement?

    • Yes, there is a minimum order quantity of 2 pieces per item, and the total order amount should be at least Rs. 8,000.

  5. How are shipping and packing fees calculated?

    • Shipping fees are based on actual costs, typically amounting to around Rs. 500-600 for a Rs. 10,000 order. Fees may vary depending on carton size and order volume. Packing fees range from Rs. 95-120 per carton.

  6. How can I place an order?

    • Simply add desired products to your cart, adjust quantities as needed, and proceed to checkout. Payment is not required at this stage. Once we receive your order, we will calculate shipping and packing fees and send an invoice to your WhatsApp number. You can review the invoice, clarify any questions, and make the payment. We will provide a tracking ID the day after payment is received, with orders usually arriving 5-6 days after dispatch.

  7. Do you offer any discounts?

    • We do not offer discounts for orders below Rs. 1,00,000. For cash payments exceeding Rs. 1,00,000, we may provide a small discount.

  1. What happens if I receive a broken product?

    • Please note that we do not offer refunds, replacements, or accept returns for items damaged during transit. However, we take great care in packaging to minimize such occurrences. While claims for damaged items are not accepted, recording an uncut opening video of the package upon delivery can help prove any damages incurred during transit.

Thank you for choosing to shop with us! If you have any further questions, please don't hesitate to reach out to us.

    Store Location and Nearby Recommendations

    Here’s everything you need to know to find us and make the most of your visit.

    Location: We’re located at Chibber Marg, Arya Nagar, Near Vaish Nursing Home. You can use this Google Maps link to get directions. - https://goo.gl/maps/Vpj2YoAzpbY15Nqp7

    Accommodations: If you’re visiting from out of town, we recommend staying at:

    • OYO Status Inn (Approx. 5 minutes walk from our store)

      • Price: Around 1500 INR
      • Nearby: Dilaram Bazar (2-minute walk) for food options

    • Hotel Sun Grand on EC Road (Approx. 1.5 kms)

      • Price: Around 1800 INR
    • Hotel White House on Subhash Road (Around 2 kms)  
    •    Price: Around 2000 INR -  Vintage Hotel, with Big Rooms, Lawn and its own Y Cafe. 

    Dining: We recommend the following dining options:

    • Desi Adda Restaurant (Non-vegetarian options, Try Fried Rice with Chikken tikka)
    • Anandam (Vegetarian options, Dehradun's Famous sweets and light snacks)
    • Kalsang Restaurant (Tibetan and Chinese options)
    • Singh Soup Bar (Chinese)on Rajpur Road
    • Nany’s (1 km) and Bake masters (2.5 kms) and Ellora's for bakery products
    • Bungalow fine dining (2 kms) and GIP Pub (3 kms)
    • Tirupati Restaurant (fine Dine Pure Vegetarian) 
    • Black Pepper Restaurant (Fine Dine with Drinks)
    • Udipi and Rasam restaurants for south Indian (1.5kms)

    Transportation: For transportation within Dehradun:

    • You can hire a bike for the whole day mostly at near railway station. Please wear a helmet due to surprise police checks.
    • For longer trips outside Dehradun, we recommend Garhwal Taxi Service at: +91-9212069317 and +91-9210981418.
    • Ride-sharing app Ola/Uber is available in Dehradun.
    • For local items delivery, Rapido / Blinkit works fine.

    Attractions: If you’re interested in exploring attractions around Dehradun, consider visiting:

    • Sahastradhara: Experience open running Natural Sulphur water bathing.
    • Robbers Cave: Discover a picturesque picnic spot adorned with caves and waterfalls.
    • Forest Research Institute (FRI): Immerse yourself in its history and scenic beauty.
    • Mussoorie: A charming hill station just a 45-minute drive away.
    Planning a Helicopter Yatra to Kedarnath and Badrinath?

    Here's what you need to know:

    • Official Bookings: Always book your helicopter tickets for the Kedarnath-Badrinath Yatra through the authorized IRCTC portal: https://heliyatra.irctc.co.in/
    • Do Not Book Through Unofficial Agents: Avoid agents offering helicopter services directly from Phata to Kedarnath (around 15k). These bookings are often unreliable, with cancellations happening frequently at the last minute.
    • Chartered Helicopter Tours: If you're interested in a same-day helicopter tour from Dehradun to both Kedarnath and Badrinath, expect a significant cost (around 1 lakh per person). You can contact Hotel Grand with our reference for the booking @ 9897297707(Mr. Sumit).

    Additional Tips:

    • Register for the Chardham Yatra @ https://badrinath-kedarnath.gov.in/ before booking your helicopter tickets
    • Carefully research helicopter service providers for chartered tours.
    • Be aware of cancellation policies and potential weather disruptions.

    Enjoy your time exploring these wonderful destinations in and around Dehradun!

    We hope this guide is helpful in making your visit to our store a success. If you have any questions or need further assistance, please don’t hesitate to ask our staff for help.